Return and Refund Policy

Return Policy for Custom-Created Products

Thank you for choosing our custom-created products. Each item is meticulously crafted to meet your unique specifications. Please read the following return policy carefully before making a purchase.

1. Custom-Created Products

All our products are custom-created based on your specific requirements. As a result, we are unable to accept returns or exchanges for these items unless there is a defect in craftsmanship or a mistake on our part.

2. Defective or Incorrect Items

In the unlikely event that you receive a defective product or if there is an error in the customization that is our responsibility, please contact us within 24 hours of receiving your order. We will work with you to resolve the issue promptly by offering a replacement or a refund.

3. Cancellation of Custom Orders

Once an order is placed for a custom-created product, it enters our production process almost immediately. Therefore, we do not accept cancellations for custom orders after 24 hours from the time of purchase.

4. How to Report an Issue

If you believe there is a defect or error with your custom-created product, please contact our customer service team at contact@t2dlifenavigatorproductions.com with your order number and a detailed description of the issue.

5. Refunds

Refunds will only be issued in the case of a defect or mistake on our part. We reserve the right to assess the nature of the issue before determining eligibility for a refund.

6. Exceptions

This return policy is applicable only to custom-created products. Standard items that are not customized are subject to our regular return policy.

By making a purchase with us, you acknowledge and agree to the terms outlined in this return policy.

Thank you for your understanding and for choosing our custom-created products.

T2D Life Navigator Productions

General Return Policy

Thank you for shopping with T2D Life Navigator Productions. We want you to be completely satisfied with your purchase. Please read the following return policy to understand our guidelines for returns and exchanges:

1. Returns for Non-Custom Items

If you are not entirely satisfied with your non-customized purchase, you may return the item(s) within 2 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Returns Process

To initiate a return, please contact our customer service team at contact@t2dlifenavigatorproductions.com with your order number and details about the item you wish to return. We will guide you through the return process and provide you with a return authorization if applicable.

3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.

4. Refunds or Exchanges

Upon receiving and inspecting the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be processed once the returned item is received.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 2 days of receiving your order. We will work with you to provide a replacement or a refund, including any applicable shipping costs.

6. Exceptions

The general return policy applies to standard, non-customized items. Custom-created products are subject to a separate return policy outlined in the Custom-Created Products Return Policy above.

7. Cancellation of Orders

Orders for non-customized items may be canceled within 24 hours of purchase. After this period, the order enters our processing system and cannot be canceled.

By making a purchase with us, you acknowledge and agree to the terms outlined in this general return policy.